FAQs

Sellers – What is a mandate and why does it matter?

A mandate is your agreement with an agent to market and sell your property. It outlines terms such as commission and duration. An exclusive mandate often results in more focused marketing and better outcomes.

Buyers – What is an “Offer to Purchase” and can I still change my mind after signing it?

An Offer to Purchase (OTP) is a legally binding agreement once it’s accepted by the seller. It outlines all the terms of the sale, including price, timelines, and conditions. You can include conditions (like bond approval), which give you some protection, but once it’s signed and accepted, it’s not something you can simply walk away from without consequences. That’s why we make sure everything is clearly explained before you sign.

Sellers – What costs will I pay when selling my property?

Sellers typically pay agent commission and may also have costs related to compliance certificates (such as electrical or plumbing, depending on the property). We’ll outline all expected costs upfront so you’re not caught off guard.

Renters – What documents do I need to apply for a rental property?

Most applications require a valid ID, proof of income, and recent bank statements. Having these ready in advance can speed up the process and improve your chances of securing the property you want.

Sellers – What happens after I accept an offer?

Once an offer is accepted, the process moves into the legal phase. This includes signing agreements, bond approval (if required), and the transfer handled by attorneys. We guide you through each step so you always know what’s happening and what to expect.

Buyers – Do I need a deposit to buy a property?

A deposit is not always required, but it can be very beneficial. It reduces the amount you need to borrow, can improve your chances of bond approval, and often puts you in a stronger negotiating position. Even a small deposit can make a meaningful difference.

Buyers – What if I’m not completely sure what I’m looking for yet?

That’s completely normal. Many buyers start out feeling unsure. Our role is to help you refine your needs by asking the right questions and showing you suitable options. Over time, this helps you gain clarity and confidence in your decision.

Sellers – Should I renovate or upgrade my property before selling?

Not all improvements add value, and in some cases, sellers spend money they don’t recover. We guide you on what truly makes a difference — often small, practical improvements like cleanliness, lighting, and presentation have the biggest impact.